Terms and conditions

1. Who we are

The website thelight.marketing is operated by PHARMA CAMP MARKETING SRL, company registration number (CUI) RO43040777. "the light" is a brand of PHARMA CAMP MARKETING SRL, under which we provide digital marketing services.

You can reach us at hello@thelight.marketing and by phone at +40 759 865 823.

2. Legal framework

These terms are drawn up and interpreted in accordance with Romanian and European Union legislation, including: Law no. 365/2002 on electronic commerce, republished; Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals; Law no. 8/1996 on copyright and related rights; Regulation (EU) 2016/679 (GDPR); and Regulation (EU) no. 524/2013 on online dispute resolution.

3. Definitions

"Site" – the online platform available at thelight.marketing, together with all its pages and content.

"User" / "visitor" – any person who accesses the site.

"Client" – the natural or legal person who orders or benefits from the services offered by PHARMA CAMP MARKETING SRL.

"Services" – the digital marketing services described on the site: marketing strategy, visual identity, websites, SEO and GEO, photo and video content, automations and apps, CRM, online advertising.

"Content" – all texts, images, graphics, logos, audio-video materials and source code available on the site.

4. Use of the site

The site is for information and presentation purposes. The information published does not constitute a binding contractual offer; any collaboration is governed by an individual contract concluded between the parties.

You agree to use the site only for lawful purposes and not to:

• use the site in a way that breaches applicable law or the rights of others;
• submit false, misleading or rights-infringing information through the site's forms;
• attempt unauthorised access to systems, data or sections of the site;
• introduce viruses, malicious software or carry out activities that may affect the site's operation;
• copy, distribute or commercially exploit the site's content without our prior written consent.

5. Intellectual property

The entire content of the site (texts, images, graphics, the "the light" logo, audio-video materials, structure and source code) is the property of PHARMA CAMP MARKETING SRL or is used with the rights holders' consent and is protected by Law no. 8/1996 on copyright and related rights, as amended.

The trademarks, trade names and client logos displayed on the site belong to their respective owners and are shown exclusively as portfolio references, with their consent.

It is forbidden to reproduce, distribute, publish, transmit or modify any part of the content, in any form, without the prior written consent of PHARMA CAMP MARKETING SRL.

6. Services and contracts

The services described on the site are provided exclusively under an individual contract (order, accepted offer or service agreement) concluded between PHARMA CAMP MARKETING SRL and the client. Prices, delivery terms, the parties' obligations and payment conditions are set within each contract.

Sending a message through the contact form does not create contractual obligations for either party; it is only a request for an offer.

We reserve the right to refuse service requests that breach applicable law, good morals or our professional values.

7. Consumer rights

If you are a consumer within the meaning of Government Emergency Ordinance no. 34/2014 (a natural person acting outside their trade or business) and you conclude a distance contract with us, you benefit from the right of withdrawal within 14 days, subject to the exceptions provided by law.

Please note: for services fully performed with your express consent before the withdrawal period expires, the right of withdrawal ceases under Art. 16(a) of GEO no. 34/2014. Likewise, for digital content supplied on a non-material medium, with your express consent and after you have been informed that you lose your right of withdrawal, the right of withdrawal does not apply (Art. 16(m)).

To exercise your consumer rights, contact us at hello@thelight.marketing.

8. Liability

We make reasonable efforts to keep the information on the site accurate and up to date, but we do not guarantee the absence of errors. We reserve the right to modify the site's content at any time without prior notice.

We are not liable for: temporary interruptions of the site caused by factors beyond our control; indirect damages resulting from the use or inability to use the site; the content of third-party websites to which the site may link.

Results communicated in portfolio materials and testimonials reflect individual experiences and do not constitute a guarantee of identical results for other clients. Nothing on this site constitutes legal, tax or financial advice.

Nothing in these terms limits our liability for damage caused by wilful misconduct or gross negligence, nor does it affect the statutory rights of consumers, which cannot be limited by contract.

9. Personal data and cookies

How we collect and process your personal data is described in the Privacy Policy available on the site. By using the site, you confirm that you have read it.

10. Dispute resolution

Any dispute related to the use of the site or these terms will first be settled amicably. If no amicable settlement is reached within 30 days, the dispute falls within the competence of the courts of Romania.

As a consumer, you also have access to alternative dispute resolution (ADR) procedures through ANPC – www.anpc.ro, and to the European Online Dispute Resolution platform (ODR), available at https://ec.europa.eu/consumers/odr.

11. Governing law

These terms are governed by Romanian law. The provisions of European Union law applicable to consumers remain applicable in any case.

12. Changes to these terms

We reserve the right to update these terms whenever necessary. The current version is always available on this page, with the date of the latest update. Continued use of the site after changes are published constitutes acceptance of them.